At Customer Messaging, Inc. we respect and protect the privacy of our customers and those who use our websites, products and services. This privacy statement provides details about how your personal information is collected and used. Personal information is any information that identifies you or would enable someone to contact you, such as your name, email address, phone number and other non-public information that is associated with such information. This privacy statement applies to the Customer Messaging websiteand any other sites owned or operated by Customer Messaging (the "Sites"). If we decide to change this privacy statement in any material way, we will notify you here, by email, or by means of a notice on the Site. For major changes in how we use personally identifying data, we will provide advance notice. In all cases, your continued use of any Site or our products and services constitutes consideration and your binding acceptance to any such changes.
We are the sole owner of information collected on the Sites, except for contact lists and content that you provide to us in connection with your use of our products and services (such as your logo or storefront information). We collect information only as necessary to fulfill the purposes set forth in this privacy statement and we will not sell, share, or rent this information to others in ways different from what is disclosed here.
We may obtain information from you that you provide during any voluntary or mandatory registration process on our Sites (for example, registering for emails from us or signing up to evaluate our products or services) or when you call or email us (for support or otherwise). We may use this information to provide you with requested information or products and services, to tailor the presentation of the Sites or products or services to you, to facilitate your movement through the Sites or your use of our products and services, to improve our products and services and do a better job of marketing them, or to communicate with you.
Our Sites also offer opportunities for you to purchase some of our products and services. Any payment information that you provide to us (on our Sites or otherwise), including credit card data, will only be used to facilitate payment for such products and services. You acknowledge and expressly agree that we may obtain additional information about you that we collect from other sources, such as information you provide at seminars or to our partners, information that is publicly available or that you consent to us receiving from third parties.
We also keep track of activity on our Sites using log files stored on our web servers. We collect information that includes your IP address, browser type and version, geographic location, pages you view, how you got to our Sites and any links you click on to leave our Sites, and any device or other method of communication you use to interact with the Sites. We also gather aggregated tracking information regarding overall usage of the Sites and the products and services, including tallies of page views and click-through activity and the number of messages sent using our products or services. We may use this information to assist us in offering you a personalized experience, to assist you with technical support, to diagnose problems with our servers, in connection with our security program, to administer our Sites, to improve our products and services and do a better job of marketing them, or to tailor our product and service offerings to you
We will also obtain any information that you provide to us in connection with the use of our products and services, such as contact lists (including email addresses and phone numbers of your customers). We acknowledge your ownership rights in such contact lists. We will never sell or rent your contact lists or content to anyone without your permission, and will never use your contact lists or content for any purpose other than providing or improving our products and services or as described here. We may provide your contact lists with any third party vendors that we work with to provide our services.
We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol. Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of your computer equipment, your internet service provider or other networks and communications providers.
We may share your name, email address and other contact information and your contact lists with certain of our partners so that they may assist you in using our products and services, contact you with offers, services or products that may be of interest to you, and, if you consent, provide you with their products or services. We will not provide our partners with your credit card information or any other information (including your contact lists, content and phone numbers of your subscribers).
Occasionally, we enter into contracts with carefully-selected third parties so that they can assist us in servicing you (for example, providing text messaging services). Our contracts with such third parties prohibit them from using any of your personal information or your contact lists for any purpose beyond the purpose for which it was shared.
We may also share non-personally identifying information in the aggregate with third parties, such as the media, industry observers, customers, potential customers or partners. For example, we may disclose mobile search trends, email open rates by industry, or the number of users that have been exposed to, or clicked on, our Sites or evaluated or purchased our products and services.
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar transaction, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transaction and the choices you may have regarding your information.
Lastly, we may disclose your personal information to courts, law enforcement authorities and/or other relevant third parties, such as internet service providers, when such disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be: (a) violating our terms and conditions of use; (b) causing injury or other harm to, or otherwise violating our property or other legal rights, or those of other users or third parties; or (c) violating federal, state, local, or other applicable law
We use a variety of technologies on our Sites. Among these are cookies: a text-only string of information that a website transfers to the cookie file of the browser on your computer so that the website can remember your browser in the future. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a unique number. When you visit our Sites, open our email, encounter our services online (including on one of our customer's websites), or click on one of our banner ads or videos, we or an authorized third party may send you a cookie.
Cookies may be used by us in many ways: they allow us to verify the login status of customers using products or services linked directly with our Sites, track point of entry to point of registration for those users participating in our affiliate signup programs, track and measure the success of a particular marketing campaign, provide you with improved customer service and provide you with more relevant content. Cookies also allow us to track overall site usage and determine areas users prefer, as well as enable us to make your visit to our website easier by recognizing you when you return and help to provide you with a customized experience.
Once you submit personally identifiable information on our Sites (for example, by signing up to be a customer, we may link such information with cookies or other identifiers that are associated with your visit(s) to our Sites. You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our Sites; however, you may have limited access to some areas within our Sites or a different experience.
Some of our web pages, emails, and other online content may contain electronic images provided by us or authorized third parties known as web beacons, also known as single-pixel GIFs, which are invisible graphical images. These web beacons allow us to count users who have visited our Sites, seen our ads, or opened our email, and to track whether messages are shared using our social share features and, once shared, whether these messages are opened by the recipient. In addition, when you click on a link in an email, we record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the web beacon resides. Web beacons cannot be declined when delivered using a regular web page, but they can be refused when delivered by email. If you do not wish to receive web beacons by email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
We may share non-personally identifying information with third parties, such as the media, industry observers or potential customers or partners.
Some of our Sites provide links to third-party websites, such as those of our business partners, online advertising partners, SNSs and payment processors. While on these sites, we or these third parties may collect information about you. In addition, you may be asked to provide certain personal information or credit card information to our customers in connection with their use of our products and services, such as when you respond to a survey or register or pay for an event, or otherwise.
Because we do not control the information policies or practices of these third parties or our customers, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy practices of any third parties or our customers.
We may collect statistics about the behavior of visitors to its website. Customer Messaging does not disclose personally-identifying information other than as described below.